SMMRangers.com – Privacy Policy

Last updated: 2 July 2025

Your privacy matters to SMMRangers.com ("SMMRangers," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website (https://smmrangers.com, the "Site") or use any related social‑media marketing (SMM) services, panels, or APIs (collectively, the "Services").

By accessing or using the Site or Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Site or Services.

1. Information We Collect

Category Types of Data Examples & Purpose     Account Data Name, email, username, password (hashed), phone (optional) Create & secure your account; communicate with you   Order & Payment Data Order history, service parameters, billing address; last 4 digits of card (we never store full card info) Process & deliver your orders; detect fraud   Usage Data IP address, browser type, device info, referral URL, timestamps, pages visited Maintain service integrity; analytics & improvements   Cookies & Tracking Data Session cookies, CSRF tokens, analytics cookies (e.g., Matomo/Google Analytics) Keep you logged in; remember preferences; analyze traffic   Support Data Ticket ID, chat transcripts, attachments Resolve issues; improve customer support

Sensitive data: We do not intentionally collect or process special categories of personal data (e.g., health, biometric, or political data).

2. How We Use Your Information

We use your information to:

  1. Provide & maintain the Services (create accounts, process orders, deliver SMM services).
  2. Process payments via PCI‑DSS‑compliant third‑party processors (e.g., Stripe, PayPal). Card data is handled exclusively by the processor.
  3. Communicate with you about your account, orders, or updates (transactional emails, service announcements).
  4. Improve & personalize the Site (analytics, A/B testing, remembering preferences).
  5. Detect, prevent, and address fraud, security incidents, and abuse.
  6. Comply with legal obligations, enforce our Terms & defend our rights.
  7. Send marketing communications (only with your explicit consent, which you may withdraw at any time).

3. Legal Bases for Processing (EEA/UK & Türkiye)

We rely on the following legal bases:

  • Contract: Processing necessary to perform our contract with you (e.g., deliver an order).
  • Legitimate Interest: Improve our Services, prevent fraud, market similar products to existing customers.
  • Consent: Optional marketing emails, non‑essential cookies.
  • Legal Obligation: Compliance with tax, accounting, and consumer‑protection laws.

4. How We Share Information

We do not sell or rent personal data. We disclose information only:

  • Service Providers: Hosting (e.g., AWS, Hetzner), payment processors, email platforms, analytics tools—bound by confidentiality agreements.
  • Business Transfers: In connection with a merger, acquisition, or asset sale (you will be notified).
  • Legal Requirements: If compelled by law or court order, or to protect our rights, property, or users.

5. International Data Transfers

Our servers are hosted in Germany (Hetzner) and Türkiye. If you are outside these countries, your information may be transferred and processed abroad. We rely on:

  • Standard Contractual Clauses (SCCs) for EEA data transfers where required.
  • Adequacy & contractual safeguards for transfers under Turkish KVKK.

6. Data Retention

We keep personal data only as long as necessary for:

  • The purposes described in this Policy;
  • Our legal obligations (tax & accounting records up to 10 years);
  • Legitimate business interests (fraud prevention, dispute resolution).

When data is no longer needed, we delete or anonymize it in accordance with industry‑standard practices.

7. Your Privacy Rights

Depending on your jurisdiction (e.g., EU GDPR, UK GDPR, Turkish KVKK), you may have rights to:

  • Access your personal data.
  • Rectify inaccurate data.
  • Erase (“right to be forgotten”) certain data.
  • Restrict or object to processing.
  • Data portability (receive a copy in a structured format).
  • Withdraw consent at any time (e.g., cookie preferences, marketing emails).
  • Lodge a complaint with a supervisory authority.

To exercise these rights, contact us at privacy@smmrangers.com. We may request verification of your identity before fulfilling your request.

8. Security Measures

We employ industry‑standard safeguards, including:

  • Encryption in transit (TLS 1.3) and at rest (AES‑256 on our servers).
  • Bcrypt‑hashed passwords with per‑user salts.
  • Multi‑factor authentication for admin accounts.
  • Network firewalls and DDoS mitigation.
  • Regular security audits and penetration tests.

No method of transmission is 100% secure, so we cannot guarantee absolute security.

9. Cookies & Tracking Technologies

We use:

  • Essential cookies (session IDs, CSRF tokens).
  • Analytics cookies (e.g., Google Analytics, Matomo) to measure traffic.
  • Marketing cookies (only with consent) for retargeting campaigns.

You can control cookies via your browser settings or through the cookie banner on our Site.

10. Children’s Privacy

The Services are not directed to children under 13 (or 16 in the EEA). We do not knowingly collect personal data from minors. If we learn we have inadvertently collected such data, we will delete it promptly.

11. Third‑Party Links & Services

Our Site may contain links to external sites or embed widgets (e.g., payment forms). We have no control over, and are not responsible for, the privacy practices of these third parties. Review their policies before providing personal data.

12. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top indicates the latest revision. Material changes will be notified via email or a prominent notice on the Site.

13. Contact Us

For questions, concerns, or data‑subject requests, contact:

SMMRangers.com
Attn: Data Protection Officer
Email: contact@smmrangers.com

Disclaimer: This template is provided for informational purposes only and does not constitute legal advice. Consult a qualified attorney to ensure compliance with applicable law and to tailor the Policy to your specific circumstances.

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